What We Guarantee, and What We Do Not

An essay writing service guarantee is only worth the clause standing behind it, so every promise below names the clause it comes from in the contract you accept at checkout. Where old marketing wording and the Terms disagreed, the Terms won. If a guarantee is not on this page, we do not make it.

We deliver on the deadline you choose

You set the deadline yourself in the order form, anywhere from 3 hours to two months. An essay runs from 3 hours to 10 days; long work such as a dissertation or thesis extends to 20 days, 30 days and two months.

The deadline you pick also caps how many pages you can order. A 24-hour essay caps out well below the same essay at three days, and the form enforces that limit rather than leaving it to goodwill. It is easier to refuse an order than to hand you something rushed at 4 a.m.

Two practical details. Work begins once your payment clears (clause 3.1), so that is when the clock starts, not when you submit the form. And if an order does run late and you agree to move the deadline, the price is recalculated to the nearest deadline option and the difference, up to 20% of the order total, comes back to you as a refund or store credit.

Every paper is written from scratch and checked before delivery

Your writer builds the paper from your instructions, your sources and your subject, at the length you ordered. A page is 275 words double-spaced or 550 single-spaced, so the page count on your order matches the word count your department is expecting. Citations are formatted in the style you select: APA, MLA, Turabian, Chicago, Harvard, Oxford, Vancouver or CSE.

Before a paper is released to you it goes through a plagiarism tool. If you want the originality report as a document, you can add it to the order (clause 8.1). We will not tell you a paper is guaranteed to score a certain way in a named detection system, because nobody controls what those systems return.

Free revisions within 14 days, 30 days on long work

What you ordered	Free revision window
Essays, research papers, term papers, coursework, case studies, lab reports, presentations	14 days from first delivery
Dissertation, thesis, research proposal, thesis proposal, dissertation chapters	30 days from first delivery

This is clause 7.1, and it is the only revision promise we make. A window with a date on it is worth more than a vaguer phrase, because you can hold us to a date.

Inside the window, a revision is measured against the instructions on the original order. Point at the requirement that was missed and the writer fixes it at no charge. Send a new topic, a new argument or a source list that did not exist when you ordered and that is editing, which is a separate order. The QA department can decline requests that rewrite the brief (clauses 7.2 and 7.3). Requesting a revision after the original deadline does not count as late delivery: the deadline covers the first version.

Money back: what you get and when

Cancel at any point before a writer has been assigned and the refund is full (clause 9.4). Once someone is working, the Terms set out what is due:

Situation	What comes back
You cancel an order in “work in progress” or “hold”	up to 60% as refund or store credit, depending on how much is written
You change the order so the price drops before completion	up to 50% as store credit
The order is late and you extend the deadline	the price difference, up to 20%
You are unhappy with the quality	assessed by QA, if you file within 72 hours of completion

A quality claim needs specifics - the instruction that was ignored, the section that does not hold up - not a general complaint, because the QA department has to evidence its decision to the writer as well as to you. Store credit accepted as compensation is not convertible back to cash and expires 365 calendar days after it is issued, so spend it on your next order. Every refund or cancellation request has to be in writing, through the messaging system in your account or to [email protected]. The full text is section 9 of the Terms, and the dispute policy linked below sets out the escalation route if we cannot agree.

Every paper type, and a price you see before you pay

There are 49 paper types on the order form across 110 subjects, from a single essay to a dissertation with its chapters ordered separately. Three quality tiers - Standard, Premium and Platinum, plus Medical School and Law School tiers on the paper types where they apply - decide which pool of writers your order goes to. See how writers are selected for what stands behind each tier.

Pricing is quoted live by the order system before you confirm, and it lives on one page rather than being scattered across marketing copy where it goes stale. Four things move it: paper type, page count, deadline and tier. Academic level does not. High School, Undergraduate, Master and PhD are recorded on the order so the writer pitches the work correctly, and none of them adds to the total. Nothing is added after you confirm.

Your data and your paper

We ask for a name, an email address and payment details. That is what running an order requires, and it is what we keep. Those details are not sold or passed to third parties, and writers work from the assignment rather than from your contact information.

Your finished paper goes to you and stops there. It is not resold to another customer, not published as a sample, not held in a database for reuse and not recycled by the writer into someone else’s order. Support runs around the clock by email and through the messaging system in your account, where the whole history of an order stays visible to both sides.

What we do not guarantee

We do not guarantee a grade, an admission or a pass. Grading depends on a rubric and a reader we have no access to, and a promise about either would be worthless. We also do not promise that a paper will behave a particular way in any plagiarism detector.

What we deliver is model and reference work, written to your brief. What you may then do with it is set by your own institution, and our position on that is stated in full on academic integrity rather than hinted at here. Across the whole history of the service, 11,474 customer ratings average 4.41 out of 5, and 4.63 over the last three years; the individual scores sit on reviews, unedited.