How to reach our support team
Two channels reach us: email at [email protected], and the messaging system inside your account. Both are staffed around the clock. We do not publish a phone number, so if you have seen one attributed to us somewhere, it is not ours.
Email [email protected]
Email is the right channel when you are not logged in, when you have not ordered yet, or when the answer needs some detail — a billing question, a problem signing in, a question about whether we cover a particular subject. Write from the address on your account and put the order number in the subject line if you have one. It saves a round trip.
Privacy requests go somewhere else: write to [email protected] for a copy of your data, a correction, or a deletion.
Message us from inside your order
Once an order exists, the messaging system in your account is the faster route. Messages there are attached to the order, so support and the writer are reading the same thread and nothing has to be explained twice. From the same screen you can message the writer directly, upload a source you forgot, download the draft, and file a revision request.
| Use this | For |
|---|---|
| [email protected] | questions before you order, billing, sign-in trouble |
| Account messaging | live orders, extra files, deadline questions, revisions |
| [email protected] | data access, correction, deletion |
Complaints and disputes
Send a complaint by email or through account messaging — there is no separate form to hunt for. Report the problem within 30 days of the incident, describe what went wrong, and attach anything that supports it. We confirm receipt within five business days and give a final decision within 30 days of receiving the dispute. The full sequence is in the dispute policy.
Answers you can get without writing to us
- Rates are quoted live on the prices page, because every figure depends on the deadline, tier and length you pick.
- Revision windows and refund rules sit in guarantees: 14 days from delivery for most work, 30 days for a dissertation or thesis.
- The stages an order moves through are on how it works, including what happens between payment and writer assignment.
- What the finished work is for, and what we ask you not to do with it, is on academic integrity.
If the answer is not there, write to us. A short message with an order number in it is usually settled in one reply.
Frequently asked questions
- How do I contact EssayWriting.pro?
- Two ways. Email [email protected], or open the messaging system inside your account. Both are staffed around the clock. Use email before an order exists; use account messaging for anything to do with a live order.
- Does EssayWriting.pro have a phone number?
- No. We do not operate a support phone line. Everything goes through email or account messaging, which leaves a written record of what was asked and what was agreed. If a number is listed for us somewhere, it did not come from us.
- Can I message my writer directly?
- Yes. Once a writer is assigned, the order thread in your account connects you to them without support in the middle. Use it to answer their questions, send sources you forgot, or clarify an instruction while the work is still in progress.
- Is there a contact form?
- There is no standalone form. General questions, complaints and disputes all go to [email protected] or through account messaging. Those are the two routes our dispute policy recognizes.
- Who do I write to about a refund?
- Support, by email or account message. A refund requested before a writer is assigned is returned in full; after assignment each request is assessed on its own facts. The grounds are set out in the Terms and on the guarantees page.
- Where do I send a privacy or data request?
- To [email protected] rather than to general support. That covers a copy of the data we hold on you, a correction, a deletion, or withdrawing consent to marketing messages.
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