How to reach our support team
Three ways to reach us: WhatsApp, email at [email protected], or the messaging system in your account - all staffed around the clock.
Three channels reach us, all staffed around the clock: WhatsApp, email at [email protected], and the messaging system inside your account. We answer in writing on all three - there is no voice line - so what was asked and what was agreed stays on the record.
Chat on WhatsApp
The green button in the corner of every page opens a chat with support. It is the quickest way to ask something before you order: whether we cover your subject, whether your deadline is realistic for the length you need, what happens if the draft misses. No account required.
Email [email protected]
Email is the right channel when you are not logged in, when you have not ordered yet, or when the answer needs some detail - a billing question, a problem signing in, a question about whether we cover a particular subject. Write from the address on your account and put the order number in the subject line if you have one. It saves a round trip.
Privacy requests go somewhere else: write to [email protected] for a copy of your data, a correction, or a deletion.
Message us from inside your order
Once an order exists, the messaging system in your account is the faster route. Messages there are attached to the order, so support and the writer are reading the same thread and nothing has to be explained twice. From the same screen you can message the writer directly, upload a source you forgot, download the draft, and file a revision request.
| Use this | For |
|---|---|
| a quick question before you order, any time | |
| [email protected] | billing, sign-in trouble, anything needing detail |
| Account messaging | live orders, extra files, deadline questions, revisions |
| [email protected] | data access, correction, deletion |
Complaints and disputes
Send a complaint by email or through account messaging - not WhatsApp, so the exchange stays attached to the order - and there is no separate form to hunt for. Report the problem within 30 days of the incident, describe what went wrong, and attach anything that supports it. We confirm receipt within five business days and give a final decision within 30 days of receiving the dispute. The full sequence is in the dispute policy.
Answers you can get without writing to us
- Rates are quoted live on the prices page, because every figure depends on the deadline, tier and length you pick.
- Revision windows and refund rules sit in guarantees: 14 days from delivery for most work, 30 days for a dissertation or thesis.
- The stages an order moves through are on how it works, including what happens between payment and writer assignment.
- What the finished work is for, and what we ask you not to do with it, is on academic integrity.
If the answer is not there, write to us. A short message with an order number in it is usually settled in one reply.
Frequently asked questions
How do I contact EssayWriting.pro?
Three ways, all staffed around the clock: message us on WhatsApp using the button in the corner of any page, email [email protected], or open the messaging system inside your account. WhatsApp and email are for anything before an order exists; account messaging is best once an order is live, because it stays attached to the order.
Can I reach you on WhatsApp?
Yes - the green button in the corner of every page opens a chat with our support team, around the clock. It is the quickest route for a question before you order. We do not run a voice line: everything is answered in writing, so what was asked and what was agreed stays on the record.
Can I message my writer directly?
Yes. Once a writer is assigned, the order thread in your account connects you to them without support in the middle. Use it to answer their questions, send sources you forgot, or clarify an instruction while the work is still in progress.
Is there a contact form?
There is no standalone form. General questions go to WhatsApp, email or account messaging; complaints and disputes go to [email protected] or through account messaging, which are the routes our dispute policy recognizes.
Who do I write to about a refund?
Support, by email or account message. A refund requested before a writer is assigned is returned in full; after assignment each request is assessed on its own facts. The grounds are set out in the Terms and on the guarantees page.
Where do I send a privacy or data request?
To [email protected] rather than to general support. That covers a copy of the data we hold on you, a correction, a deletion, or withdrawing consent to marketing messages.
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